Terms of service

Terms of Service

Effective Date: 2/01/2026

Last Updated: 2/01/2026

Welcome to SEROVE. This website, located at https://serove.in/.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

1. Account Terms

To place an order, you may be required to create an account or provide valid personal information.
You must be at least 18 years of age to use this site. If you are a minor, you may use the site only with the involvement of a parent or guardian.
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
You must provide current, complete, and accurate purchase and account information for all purchases made at our store.

2. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise.
We reserve the right to change prices at any time without notice. However, once an order is confirmed, the price will not change for that specific transaction.
We accept payments via [CREDIT CARDS, DEBIT CARDS, UPI, NET BANKING, AND SPECIFY IF COD IS AVAILABLE].
Payments are processed through secure third-party gateways. We are not liable for unauthorized transactions resulting from your negligence.

3. Product Descriptions and Accuracy

We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be 100% accurate.
We do not warrant that product descriptions or other content are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition as per our Refund Policy.

4. Order Acceptance and Cancellation

Your receipt of an electronic order confirmation does not signify our acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, errors in pricing, or suspicion of fraudulent activity.
If your order is cancelled after your payment has been processed, the full amount will be refunded to your original payment method within [NUMBER] business days.

5. Shipping and Delivery

Orders are typically processed within 3-5 business days.
Estimated delivery time is 5-7 business days, depending on your location within India.
While we strive to meet delivery timelines, we are not responsible for delays caused by courier partners, natural disasters, or government restrictions.
Title and risk of loss for all products pass to you upon our delivery to the carrier.

6. Returns and Refunds

Our return policy lasts for 7 days from the date of delivery. If 7 days have gone by, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items (e.g., [LIST EXEMPT ITEMS LIKE EARRINGS OR CUSTOMIZED PIECES]) are non-returnable for hygiene/customization reasons.
Refunds will be processed to the original payment method within 7-14 business days after the returned product is received and inspected.

7. Prohibited Uses

You are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon our intellectual property rights or those of others.
To upload or transmit viruses or any other type of malicious code.
To collect or track the personal information of others.

8. Limitation of Liability

In no case shall SEROVE, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the services or products procured using the service.
Our maximum liability to you for any order shall be limited to the total amount paid by you for that specific order.

9. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Punjab