Shipping policy

Here is the updated Shipping Policy with all tables removed and converted into clear, scannable text.

Shipping Policy

Effective Date: 2/01/2026

Thank you for choosing SEROVE. We are committed to delivering your jewellery safely and as quickly as possible. Below are the details of our shipping operations.

1. Order Processing Time

All orders are processed within 3-5 business days.

Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (such as during festive sales), shipments may be delayed. Please allow additional days in transit for delivery.

2. Shipping Methods & Delivery Timeframes

We partner with reputed courier services (such as [LIST COURIERS, e.g., BlueDart, Delhivery, or Ecom Express]) to ensure your package reaches you safely.

Standard Shipping: Estimated delivery within [5-7 BUSINESS DAYS].
Express Shipping: Estimated delivery within [3-5 BUSINESS DAYS].
Cash on Delivery (COD): Estimated delivery within [5-7 BUSINESS DAYS].

Note: Estimated delivery times are illustrative. Actual delivery may vary based on your location (Metro vs. Non-Metro cities).

3. Shipping Costs

Domestic Shipping: Shipping charges for your order will be calculated and displayed clearly at checkout based on your location and chosen method.
Standard Shipping Cost: ₹99 or Flat Rate.
Express Shipping Cost: ₹250.
Free Shipping: We offer Free Standard Shipping on all prepaid orders above ₹999.
COD Fee: 50

4. Tracking Information

Once your order has shipped, you will receive a Shipment Confirmation email and/or SMS containing your tracking number(s). The tracking number will be active within 24 hours of dispatch. You can track your package directly on our website or the courier partner's portal.

5. Delivery Issues & Delays

Incorrect Address: We are not responsible for delivery failures if the address provided was incorrect or incomplete. Please double-check your details at checkout.
Package Delays: While we strive to meet our delivery timelines, delays may occur due to weather, festive rushes, or transit strikes.
Damage During Transit: If you receive your package in a damaged condition, please refuse the delivery and contact us immediately at serovecustomercare@gmail.com

Important Note: For your safety, we highly recommend recording an unboxing video when you first open your package. This is required to resolve any claims regarding missing or damaged items.

6. International Shipping

Availability: we currently only ship within India.
Customs & Duties: For international orders, your package may be subject to import duties and taxes once it reaches your country. These charges are the responsibility of the customer.

7. Non-Delivery (RTO)

If a package is returned to us due to a customer's unavailability or refusal to accept the package, we will attempt to contact you for a re-delivery. Additional shipping charges may apply for a second delivery attempt.